Customer called in with a 2009-11 RX Mouse that was having strange issues. Panel lights not working, audio not working. He had connected his wire 09SW to the heated seat wire. It is the same size p...

I was able to sort it out today, I was confused by the Mark Levinson port, because I have JBL, and had connected "A to B Except for Mark Levinson" and not placed the "Audio for Mark Levinson" into ...

Hi Jared, You have the 2007-08 version. We sent you a new unit. Your audio wires are not connected correctly. Please see the supplement for your vehicle linked here.  Pay very close att...

Here's an example video of pushing DISC AUX button and not seeing input switch sources on 2009 Toyota Land Cruiser (2009) https://www.youtube.com/shorts/RQK-QnuMIDs   2009 Lexus LX570 switc...

@Ray Gardner Hey Ray I'm in the same boat, Hamilton sent out the replacement unit for 2007-2008 and connections are correct, everything works BUT I'm not able to get sound because DISC AUX button d...

Follow these instructions to have CarPlay automatically open: 1) Go to Apps > Settings > General  2) Open the Geneneral Menu (on the left) > Then on the right menu side find "Applic...

@Tammy Gardner Have you tried adjusting the ringer volume on your iPhone independently of the music volume?

Follow this guide to OTA update your software/MCU:https://youtu.be/avXSkAYAlrIWe do update our software with regularity. If you have questons about the latest version, you can email us. As of March...

If our customer service ever asks which model number of Tacoma factory head unit you have, check this small number here under your Tune knob. We would ask this if we ever needed to help you adjust ...

99% of Tacomas and 4Runners are a Panasonic-made units (Toyota contracted with both Panasonic and Pioneer to make the factory head units). We ship boards for Panasonics by default. In the unlikely ...

If you have a 2009-2015 Lexus RX and you are curious whether or not to connect your OBD2 port wire (it runs from the factory OBD2 port to the main Hamilton harness), here is the answer: 2009-11 ...

This post is only for folks that have the 2009-15 Lexus RX with the OEM monochrome screen:  If you have installed it and you are seeing this message when you open up CPLink or try to pair to ...

If you aren't seeing your 360 cameras after plugging it all in correctly, reach out to support and we can confirm your settings are configured. 

@Vincent Bozanic We are looking for a preferred installer in LA. We do not have one yet. If you come across a good one, please share!

@Mark Schopmeyer Yes, we can get you fixed here by switching you to your factory BT channel. It requires a few settings to be changed. Did you reach out to customer service and get this all resolve...

Also hamiltonmotorcompany.com/pages/manuals if you don't see it here is our main manuals page that comes in the box if you scan the QR code. We try to keep them both updated together but that is ou...

@Lindsay Johnson did you talk to our customer service team yet to get this solved? If not, call or email us tomorrow and we will diagnose/solve. Thanks!

Thanks Robert! We really appreciate your kind post. 

@William Powley handsfree is the factory Lexus BT trying to trigger a connection. Long hold the menu button, switch to your factory interface, delete your devices and power factory BT off. You...

@good_juju No this is definitely not the same for those models. Contact us directly and we can get you a solution if you are having issues with a 2015 model. Our firmware updates are fully OTA.&nbs...