This did not work for me. Said my version was up to date so I could not update, yet my connection issue persists...  I added an external microphone but the connection is so bad that I can't us...

Warranty replacement unit received and installed. Everything is working great! Thanks so much for the great support.

You sent a 12-15 Wiring Diagram, but I was able to view the 2009-2011. The 09-11 says to connect the low monitor but not the high monitor. The harness has the low monitor taped off but the high m...

I installed the CarPlay module in a 2017 OR and had to remember to use double stick 3M mounting tape between the brackets and the XM module...fits with no problem.

New installation in 2017 Lexus NX and had the same problem. Checked and found I did everything correctly. BUT...I thought the yellow camera connector felt a little loose. Yes, I taped all of the RC...

If you have first confirmed 100% you have wired it correctly, check this out. A customer sent this to us: Just wanted to give a follow up on this for your reference for future support cases. Soun...

This topic will cover the steps on how to perform the Panel Light update, as well as the firmware settings you need to change to get it working. Before you start, you will need a few things. Ac...

Reset dip switch 4 back to on and retested after getting a call from Hamilton. No luck. 

Hunter from support replied to set dipswitch 4 in the off position. I followed this process but am seeing the same behavior. 1) Turn off the Car. 2) Change the dipswitch position. 3) Disconnect ...

I installed this afternoon, car play in my 2014 Lexus gx460  was fully functional. Came back 4 hours later and no audio is coming through the factory or Hamilton interface. Any thoughts?

I have sent an email and a follow up with the following info. Posting here to make sure you get the info. --- Here are some more images. The burgundy LVDS out to light blue on back of top/screen ...

That was it thanks! Don't remember seeing that in the instruction video. 

Ok. Awesome. The installer gave me all the incorrect information. Phone calls work using Car's Audio after connecting to Lexus infotainment system. And wifi connects perfectly on Hamilton Device...

For 2019-2020 IS, we use your factory mic. Give us a call and we can make a change to your BT to resolve this. Your audio/mic quality will be identical to OEM for IS. 

Please shoot us an email or call if our tech support team has not resolved this already. We may need to change your camera to LVDS. I need to gather a little information from you and we will get it...

https://support.apple.com/guide/iphone/announce-incoming-text-messages-iph9c8438165/ios This feature is called "Announce Messages." CarPlay will not show text messages for safety reasons. 

Matthew, shoot us an email and we will be happy to help you get it configured correctly and resolve this!

This is an interesting question. The notchiness is only if you are over a menu item. We do not have the "notchy" feedback on ours.  For iPhones, you will be connected only to the new Ham...

Hey Joe, since you have a few issues shoot us an email and we will get them sorted out for you. Thanks!

I have not heard of this feedback before. Do you have the OBD2 wire installed? Is yours a 2012-2015 RX Mouse? Our unit should not affect this feature at all. Do you have any fuses blown?