Hi guys!
I was having difficulties setting up Carplay on my new head unit for Lexus IS, and decided to see if a factory reset would help the issue. I believe that I have screwed things up further, as I now have no backup camera. I'm a bit worried and hope I can get some help.
Thanks!
Hey@Sam Mancuso,
Do not worry--nothing is permanent and our team can get your unit fully functional again. We typically do not recommend factory resets and we try to keep it behind a password wall.
Here is our link on how to get CarPlay properly configured. It is important to follow it closely especially the first time:
If you've done a factory reset, we will need to send you a file to re-install CarPlay as well as how to reconfigure your CANBUS for backup camera functionality. Send us an email and we will get this over to you. Sorry for the trouble!
I have the same issue, but in my case I did a hard reset through the Android interface. As a result, ZLINK disappeared and all the settings were wiped. I already opened a ticket, but it has been a couple of days and I still cannot restore anything.
