Refund policy
Hamilton Free 30-Day Return Policy
Hamilton Motor Company (“Hamilton”, “we”, “us” or “our”) believes in treating you the way we would want to be treated. That’s why we make returns simple and worry-free.
Free Returns Within 30 Days
You can return any of our products within 30 days of delivery for a full refund of the purchase price. For our U.S. customers, we’ll provide a prepaid USPS or FedEx shipping label (carrier at Hamilton's discretion) so the process is quick and easy.
To start a return, contact us by email or call +1 (919) 858-2890 Monday–Friday, 9 a.m. to 6 p.m. ET. Our team will create a return authorization and send you the label.
Returns sent without prior authorization may be delayed (or refused, if made outside our policy).
Return Condition
For first-time customers, products may be returned in new or used condition. Any customer who has already made one return may make a second return only at the discretion of Hamilton Motor Company, and that second return will be subject to a 50% restocking fee, regardless of whether the product is new or used. (In short, the policy is fair and flexible, but it’s not meant to support repeated buy-and-return cycles.) This policy does not apply to our auto shop customers making returns on behalf of different end customers.
Returns of defective products must be made pursuant to our Warranty Policy, available at https://www.hamiltonmotorcompany.com/pages/support.
Shipping & International Returns
If you are located in the U.S., we will pay for your return shipping (through a prepaid shipping label).
We are unable to offer free shipping in connection with returns by customers located outside of the United States. For any such returns by our international customers (or others seeking to return products from abroad), our customers are solely responsible for any costs associated with the return, including:
-any duties or taxes imposed on our products, including any replacement or repair parts;
-shipping costs to Hamilton’s designated service center;
-customs duties, taxes, or import/export fees;
International customers are also responsible for paying any duties, taxes, or import fees assessed by customs authorities in connection with their return.
Hamilton may, in our sole discretion, offer certain discounted shipping options for non-U.S. returns, but such discounts are offered on a voluntary basis and do not create any ongoing obligations.
What is Not Covered
Our return policy does not refund or cover:
-installer labor or any other third-party costs; or
-thefts or loss of our products after delivery, including through porch piracy.
Under no circumstances will Hamilton be responsible for any refund or reimbursement beyond the initial purchase price of our products. Working on cars, especially older cars, always involves risks. While we always seek to provide helpful assistance to our customers in their installation of our parts in their vehicles, we cannot insure against damage to your car during the installation process. See our Warranty Policy, available at https://www.hamiltonmotorcompany.com/pages/our-3-year-warranty-the-hamilton-guarantee, for more details.
Damaged or Incorrect Items
Inspect your order as soon as it arrives. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. We’ll work quickly to make it right.
Refunds
After we receive your return, it takes about 3-5 days to receive a refund to your original payment method.
Return Address
Hamilton Motor Company
5916 Triangle Dr
Raleigh, NC 27617